FAQs

1. What currency is used on fresqino.com?

All purchases made through fresqino.com are processed in Euros (EUR). Product prices, shipping charges, applicable taxes, refunds, and other transaction amounts are calculated and processed in EUR.

If your payment account uses another currency, your bank or payment provider may convert the transaction using its own exchange rate and may apply currency conversion or foreign transaction fees.

2. What payment methods do you accept?

Payment methods available during checkout may include Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, and Google Pay.

Availability may vary depending on your device, browser, location, account eligibility, or payment provider. For additional information, please review our Payment Policy.

3. How are payments processed and protected?

Payments are processed by independent payment providers including Stripe and PayPal. Payment-related communications are protected using HTTPS and SSL/TLS encryption, while payment providers may use tokenization, PCI DSS controls, fraud monitoring, encrypted processing, and 3D Secure authentication.

FRESQINO, LLC does not store complete card numbers, CVV/CVC security codes, PayPal passwords, or digital wallet credentials on our website servers.

4. How long does it take to process an order?

Orders are generally processed within 1–4 business days after successful payment confirmation. Business days generally exclude weekends and public holidays.

Order processing is separate from transportation time and may include payment verification, order review, preparation, packaging, and transfer to the applicable carrier.

5. How much does shipping cost?

Standard shipping to the United States is €4.99. Standard shipping to Europe is €6.99. Shipping to other supported international destinations is €16.99.

The applicable shipping charge is displayed during checkout before payment is completed. Additional information is available in our Shipping Policy.

6. Do you offer free shipping?

Yes. Qualifying United States orders of €120.00 or more receive free shipping, while qualifying European orders of €149.00 or more receive free shipping.

For other supported international destinations, the standard shipping rate applies unless a different offer or arrangement is expressly displayed during checkout.

7. How long does delivery usually take?

After the applicable 1–4 business day processing period, estimated transportation time is generally 5–10 business days for the United States, 7–15 business days for Europe, and 10–20 business days for other supported international destinations.

These are estimated rather than guaranteed delivery periods. Customs procedures, carrier disruption, public holidays, weather, local transportation conditions, and other circumstances outside our reasonable control may affect delivery.

8. How can I track my order?

Customers can track their shipment through our Order Tracking page.

After a shipment has been accepted by the carrier, tracking information may require approximately 48–72 hours before the first meaningful update appears. Temporary gaps between tracking scans do not necessarily mean that a parcel has stopped moving.

9. Which carriers may deliver my order?

Depending on the destination, shipping route, parcel requirements, and service availability, orders may be handled by USPS, UPS, DHL, DPD, EMS, local postal operators, or other qualified logistics providers.

The carrier used for a particular shipment may vary according to operational requirements.

10. Will I need to pay customs duties or import charges?

Customers receiving orders within the United States will not be required to pay additional import customs duties upon delivery under our shipping arrangements.

For destinations outside the United States, customs duties, import taxes, VAT, brokerage charges, clearance fees, or other government-imposed charges may apply and are generally the responsibility of the recipient unless expressly stated otherwise during checkout.

11. How long do I have to return an item?

Eligible products may generally be returned within 30 days from the confirmed delivery date.

The product must meet the applicable return-condition requirements. Return requests submitted after the 30-day return period may not be accepted unless applicable law requires otherwise. Please review our Refund and Returns Policy for complete details.

12. Can I try on a hat before deciding whether to keep it?

Yes. Customers may reasonably try on a hat indoors to check its size, fit, shape, and appearance.

The product must remain clean, undamaged, unaltered, and suitable for resale. Reasonable indoor fitting will not by itself prevent an otherwise eligible return.

13. What condition must a returned hat be in?

Returned hats should be clean, undamaged, unaltered, and free from stains, odors, makeup, hair products, perfume, smoke, pet hair, excessive creasing, or other signs of extended use.

Hats that have been worn outdoors for an extended period, washed, deliberately reshaped, stretched, altered, damaged, or otherwise used beyond reasonable indoor fitting may not qualify for a standard return. Original tags, accessories, and packaging should remain included where reasonably possible.

14. Who is responsible for return shipping costs?

For returns resulting from a change of mind, size preference, fit preference, style preference, or another reason not caused by FRESQINO, LLC, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.

If a qualifying defect, shipping damage, or incorrect product supplied by us is confirmed, the customer will not be required to bear reasonable return shipping costs arising from that confirmed issue.

15. What should I do if my order arrives damaged, defective, or incorrect?

Please contact [email protected] within 48 hours of confirmed delivery.

Customers should retain the affected product and original packaging while the issue is being reviewed. We may request photographs showing the product, affected area, outer packaging, internal packaging, and shipping label where reasonably necessary.

After the issue has been reviewed and confirmed, an appropriate resolution will be provided in accordance with our Refund and Returns Policy.

16. How long does a refund take?

After a qualifying return or refund request has been reviewed and approved, we aim to process the refund within 7 business days.

Approved refunds are returned to the original payment method used for the purchase and are normally issued in Euros (EUR). After we submit the refund, Stripe, PayPal, your bank, card issuer, Apple Pay, Google Pay, or another applicable payment provider may require additional time before the funds appear in your account.

17. How is my personal information handled?

fresqino.com operates using self-hosted WordPress and WooCommerce. Personal information may be used where reasonably necessary to process orders, arrange delivery, provide customer support, manage returns and refunds, maintain account functionality, prevent fraud, maintain website security, and comply with applicable legal obligations.

We use reasonable security measures including HTTPS and SSL/TLS encryption, access controls, secure hosting configurations, and other technical safeguards. Additional information is available in our Privacy Policy.

18. How can I contact customer support?

For questions about an order, payment, shipping, tracking, return, refund, or another website-related matter, customers may contact us by email at [email protected], by telephone at +1 (281) 256-3466, or by mail at 16341 Mueschke Rd, Ste 110, Cypress, TX 77433, US.

You may also submit an inquiry through our Contact Us page. When contacting us about an existing order, please include the relevant order number so that we can review the request more efficiently.