Privacy Policy

1. About This Privacy Policy

This Privacy Policy explains how FRESQINO, LLC collects, uses, stores, protects, and shares personal information when customers visit, communicate with, create an account on, or make purchases through fresqino.com.

We aim to handle personal information responsibly and only for purposes reasonably connected with operating the website, processing orders, providing customer support, maintaining security, and meeting applicable legal obligations.

2. Website Platform

fresqino.com operates as a self-hosted ecommerce website built with WordPress and WooCommerce. These systems support website content, product information, customer accounts, shopping carts, checkout, order administration, shipping, returns, refunds, and related store functions.

Because the website is self-hosted, certain website, customer, and order information may be stored on the hosting infrastructure used by FRESQINO, LLC, subject to reasonable technical and organizational safeguards.

3. Information You Provide

We may collect information that customers provide directly, including names, billing addresses, shipping addresses, email addresses, telephone numbers, account details, order information, return requests, support inquiries, and information submitted through forms on fresqino.com.

Customers are responsible for providing accurate and current information where it is required for order processing, delivery, account administration, returns, or customer support.

4. Information Collected Automatically

Certain technical information may be collected automatically when customers use the website. This may include IP address, browser type, device information, operating system, referring pages, pages visited, timestamps, session information, cookies, and website interaction data.

This information may be used to maintain website performance, investigate technical issues, support security measures, prevent misuse, and understand how the website is used.

5. Order and Transaction Information

When an order is placed, we may collect information reasonably necessary to process and manage the purchase. This may include product selections, quantities, order number, billing details, delivery details, transaction status, shipping status, return information, and refund information.

We may also retain transaction reference numbers, payment status, refund confirmation, and similar non-sensitive transaction information for order administration, accounting, fraud prevention, dispute handling, and legal compliance.

6. Payment Information

Payments made through fresqino.com are processed by independent third-party payment service providers, including Stripe and PayPal.

Depending on the payment method selected, Stripe, PayPal, card networks, banks, Apple Pay, Google Pay, or other supported providers may process the information required to authorize and complete the transaction.

FRESQINO, LLC does not store customers' complete card numbers, CVV/CVC security codes, PayPal passwords, digital wallet credentials, or other sensitive payment credentials on our website servers.

Sensitive payment information is transmitted directly to and processed by the applicable payment provider according to that provider's own security standards, privacy practices, and legal obligations.

Additional information about payment processing is available in our Payment Policy.

7. How We Use Personal Information

Personal information may be used to process and confirm orders, arrange shipping, provide tracking information, manage returns and refunds, respond to customer inquiries, maintain customer accounts, prevent fraud, investigate suspicious activity, maintain website security, and comply with applicable legal requirements.

We may also use information where reasonably necessary to resolve payment disputes, verify transactions, investigate delivery issues, maintain business records, or protect the rights and property of FRESQINO, LLC and our customers.

8. Shipping and Delivery Information

To fulfill orders, necessary delivery information may be shared with logistics providers, carriers, postal services, fulfillment providers, and other parties directly involved in transporting or delivering an order.

This information may include the recipient's name, shipping address, telephone number, email address where required, order reference, parcel details, and other information reasonably necessary to complete delivery.

Shipping information and carrier-related conditions are described in our Shipping Policy.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping cart functionality, checkout, account sessions, authentication, customer preferences, security, website performance, and other essential ecommerce functions.

Some cookies are necessary for the website to operate correctly. Other cookies may be used for analytics, performance, preferences, or similar purposes where permitted by applicable law and, where required, subject to customer consent.

Customers may be able to manage certain cookie preferences through the available cookie controls or browser settings. Disabling some cookies may affect website functionality or the shopping experience.

10. Server Logs and Security Information

Our hosting environment may automatically create server logs containing information such as IP addresses, request times, browser details, requested pages, error information, and security-related activity.

These records may be used to maintain website stability, detect unauthorized access attempts, investigate suspicious activity, resolve technical problems, and improve website security.

11. Security Measures

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

These measures may include HTTPS, SSL/TLS encryption, restricted administrative access, account authentication, access controls, secure hosting configurations, software updates, backups, firewall protections, security monitoring, login protection, and malware scanning.

12. Payment Security

Payment security is also supported by Stripe, PayPal, card networks, banks, and supported digital wallet providers.

Depending on the payment method, these providers may use technologies and safeguards such as tokenization, encryption, PCI DSS controls, fraud detection, transaction monitoring, secure authentication, and 3D Secure verification.

13. Fraud Prevention and Verification

Order and transaction information may be reviewed for payment verification, fraud prevention, security monitoring, and risk-management purposes.

Stripe, PayPal, card issuers, banks, and other payment providers may independently analyze transaction patterns, device information, IP information, authentication results, and other risk indicators to identify potentially fraudulent or unauthorized transactions.

Where reasonable verification is required before fulfillment, we may request additional information necessary to confirm the legitimacy of an order.

14. Payment Disputes and Chargebacks

If a customer submits a payment dispute, chargeback, unauthorized transaction claim, or similar inquiry, we may provide relevant information to Stripe, PayPal, a bank, card issuer, payment network, or other authorized payment provider.

This information may include order records, transaction details, shipping and delivery information, tracking records, customer communications, return requests, inspection information, and refund confirmations where reasonably necessary.

15. Sharing Information With Service Providers

We may share personal information with service providers where reasonably necessary to operate the website and provide services to customers.

These providers may include website hosting services, WordPress and WooCommerce-related services, payment processors, logistics companies, carriers, email providers, technical service providers, security providers, analytics services, and professional advisers.

We aim to provide only information that is reasonably necessary for the relevant service.

16. Sale of Personal Information

FRESQINO, LLC does not sell customers' payment credentials, account passwords, or sensitive financial information to unrelated third parties.

Personal information may still be disclosed where reasonably necessary for order fulfillment, payment processing, website operation, fraud prevention, legal compliance, or the other purposes described in this Privacy Policy.

17. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer support, returns, refunds, accounting, tax obligations, fraud prevention, dispute resolution, security, and legal compliance.

Certain order, transaction, return, refund, and customer service records may be retained for longer periods where required by law, accounting requirements, payment provider procedures, active disputes, chargebacks, or legitimate business needs.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.

18. International Data Processing

Because fresqino.com serves customers internationally, personal information may be processed in countries other than the customer's country of residence.

Payment providers, hosting providers, logistics companies, cloud services, and other service providers may operate in different jurisdictions.

Where required by applicable law, reasonable safeguards will be used for international transfers of personal information.

19. European Privacy Rights

Where the General Data Protection Regulation (GDPR) or similar European privacy law applies, eligible customers may have rights relating to their personal information.

Depending on the circumstances, these rights may include access, correction, deletion, restriction of processing, objection to certain processing, data portability, and withdrawal of consent where processing is based on consent.

Privacy requests may be submitted to [email protected]. We may request reasonable information to verify the identity of the person making the request before completing it.

Where applicable, customers may also have the right to submit a complaint to the relevant data protection authority.

20. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to enter into ecommerce transactions under applicable law.

If we become aware that personal information has been collected from a child in circumstances requiring parental or legal authorization that has not been provided, we will take reasonable steps to address the information appropriately.

21. Security Incidents

No online system can guarantee absolute security. However, we maintain reasonable procedures designed to identify, investigate, and respond to security incidents involving personal information.

If a data breach occurs and applicable law requires notification, we will take reasonable steps to investigate the incident, protect affected systems, and provide legally required notifications to affected individuals or authorities.

22. Privacy Requests and Contact Information

Customers may contact us to ask questions about this Privacy Policy, request information about their personal data, or exercise applicable privacy rights.

Privacy requests may be submitted by email to [email protected], by telephone at +1 (281) 256-3466, or by mail to 16341 Mueschke Rd, Ste 110, Cypress, TX 77433, US.

We may update this Privacy Policy from time to time to reflect changes in our website, services, providers, security procedures, legal requirements, or data-processing practices.

The current version published on fresqino.com will apply from its stated effective date.