Return & Refund Policy

1. Return Window

Eligible products purchased through fresqino.com may be returned within 30 days from the confirmed delivery date, unless applicable consumer law provides a longer mandatory period.

Return requests submitted after the applicable 30-day period may not be accepted unless required by law.

2. Condition Required for a Return

Returned hats must remain in a condition suitable for resale. Products should be clean, undamaged, unaltered, and free from stains, odors, makeup, hair products, perfume, smoke, pet hair, excessive creasing, or other signs of extended use.

Original tags, labels, accessories, protective materials, and packaging should remain attached or included where reasonably possible.

3. Trying On Hats

Customers may try on a hat indoors to check size, appearance, shape, and general fit.

Trying on a product does not prevent a return provided that the product remains in substantially the same condition in which it was received. Hats that have been worn outdoors for an extended period, exposed to weather, reshaped, stretched, altered, washed, heavily handled, stained, or otherwise used beyond reasonable fitting may not qualify for a standard return.

4. Product Care Before Returning

Customers should handle hats carefully while deciding whether to keep them. Brims, crowns, decorative elements, bands, fasteners, and other components should not be deliberately reshaped, removed, modified, or damaged.

Products returned with material deformation, moisture damage, heavy creasing, removed components, or other deterioration caused after delivery may be refused or may not qualify for a full refund, except where applicable law requires otherwise.

5. Requesting a Return

To request a return, contact [email protected] within the applicable 30-day return period. Please provide the order number, the product being returned, and the reason for the return.

After the request has been reviewed, we will provide the relevant return instructions and the authorized return address. Products should not be sent to an address that has not been provided or confirmed by us.

6. Return Shipping

For returns caused by a change of mind, size preference, style preference, fit preference, or another reason not caused by FRESQINO, LLC, the customer is responsible for return shipping costs unless applicable law requires otherwise.

We recommend using a trackable shipping service and keeping the shipping receipt and tracking information until the return and refund process has been completed.

7. Damaged, Defective, or Incorrect Products

Customers should inspect an order promptly after delivery. If a product arrives damaged, defective, materially different from the product ordered, or incorrectly supplied, please contact [email protected] within 48 hours of confirmed delivery.

We may request photographs showing the product, affected area, outer packaging, internal packaging, and shipping label so that the issue can be reviewed.

If the issue is confirmed, the customer will not be required to bear reasonable return shipping costs arising from an error or qualifying defect caused by us.

8. Return Inspection

After a return is received, we will review the product condition, order details, return timing, tags, accessories, packaging, and other information reasonably relevant to return eligibility.

If the return meets the requirements of this policy, the refund will be approved. If further information is required, we may contact the customer before completing the review.

9. Refund Processing

Approved refunds are returned to the original payment method used for the purchase. We aim to process approved refunds within 7 business days.

Refunds are normally issued in Euros (EUR). If the original transaction was converted into another currency by the customer's bank or payment provider, the final amount displayed in the customer's account may vary according to that provider's exchange rate.

After we submit the refund, Stripe, PayPal, the customer's bank, card issuer, Apple Pay, Google Pay, or another applicable payment provider may require additional time before the refunded amount becomes visible.

10. Related Policies and Support

For additional information about payment processing, please review our Payment Policy. Shipping-related conditions are available in our Shipping Policy.

For questions regarding returns or refunds, customers may contact FRESQINO, LLC at [email protected], by telephone at +1 (281) 256-3466, or through our Contact Us page.