Shipping Policy

1. Shipping Availability

FRESQINO, LLC provides worldwide shipping for eligible orders placed through fresqino.com. We currently deliver to customers in the United States, Europe, and other supported international destinations.

Shipping availability may depend on carrier coverage, destination accessibility, local transportation conditions, legal restrictions, or other operational requirements. If we are unable to complete delivery to the address provided, we will contact the customer using the information associated with the order.

2. Order Processing Time

Orders are generally processed within 1–4 business days after successful payment confirmation.

Processing may include payment verification, order review, preparation, packaging, and transfer of the parcel to the applicable carrier. Processing time is separate from the estimated transportation time described below.

Business days generally exclude weekends and public holidays. Orders submitted during weekends or holidays normally begin processing on the next available business day.

3. Shipping Charges and Free Shipping

Shipping charges are based on the delivery destination. Our standard shipping rates and free-shipping thresholds are shown below.

The applicable shipping charge will be displayed during checkout before payment is completed.

4. Estimated Delivery Times

After the order has completed the applicable 1–4 business day processing period, estimated transportation times are generally:

These periods are estimates rather than guaranteed delivery dates. Actual delivery time may be affected by carrier operations, customs processing, weather, public holidays, transportation congestion, local delivery conditions, or other circumstances outside the reasonable control of FRESQINO, LLC.

5. Shipping Carriers

Depending on the destination, route, parcel size, and service availability, orders may be transported by third-party carriers or logistics providers including USPS, UPS, DHL, DPD, EMS, local postal services, or other qualified delivery partners.

The carrier selected for a particular order may vary according to operational requirements and cannot always be chosen by the customer.

6. Order Tracking

Customers can track their order through our Order Tracking page.

After carrier acceptance, tracking information may require approximately 48–72 hours before the first meaningful update appears.

Tracking information may occasionally remain unchanged while a parcel is moving between facilities, undergoing customs processing, transferring between logistics providers, or waiting for a new carrier scan.

7. Delivery Responsibilities

Customers are responsible for providing a complete and accurate delivery address and for monitoring tracking information after the shipment has been dispatched.

Depending on the carrier and destination, delivery may be completed to the address provided, an authorized recipient, reception desk, mailroom, parcel locker, designated safe location, or another delivery point permitted by the carrier.

If tracking shows that a parcel has been delivered but it cannot be located, customers should first check the delivery area, mailbox, reception area, household members, neighbors where appropriate, and any delivery notice or photograph provided by the carrier.

8. Damaged, Incorrect, or Incomplete Shipments

Customers should inspect their order promptly after delivery. If a parcel or product arrives damaged, if an incorrect product is received, or if the shipment is materially incomplete, please contact [email protected] within 48 hours of confirmed delivery.

Customers may be asked to provide photographs of the outer packaging, shipping label, internal packaging, affected product, and damaged area where reasonably necessary to review the issue.

The product and original packaging should be retained until the matter has been reviewed.

9. Lost Shipments

If a parcel appears to have been lost in transit, FRESQINO, LLC may need to request an investigation from the applicable carrier before determining the appropriate resolution.

Carrier investigation times may vary depending on the shipping route, carrier procedures, and destination.

10. Customs and Import Charges

For orders delivered within the United States, customers will not be required to pay additional import customs duties upon delivery under our shipping arrangements.

For destinations outside the United States, customs duties, import taxes, VAT, brokerage charges, clearance fees, or other government-related charges may apply.

Unless otherwise expressly stated during checkout, these charges are the responsibility of the recipient and are determined by the relevant customs authority, government agency, or logistics provider.

11. Address Changes and Returned Parcels

Customers should review their shipping information carefully before submitting an order. If an incorrect or incomplete address has been entered, please contact [email protected] as soon as possible.

We will make reasonable efforts to update an address before shipment, but changes cannot be guaranteed once the order has entered processing or has been transferred to the carrier.

If a parcel is returned because of an incorrect address, repeated failed delivery attempts, failure to collect the parcel, refusal of delivery, or unpaid customs charges outside the United States, additional shipping costs may apply if reshipment is requested and permitted.

12. Shipping Delays

Delivery may occasionally be delayed because of severe weather, customs procedures, public holidays, carrier disruption, transportation congestion, local emergencies, security inspections, inaccessible locations, or other circumstances outside our reasonable control.

While carrier delivery dates cannot be guaranteed in these situations, we will provide reasonable assistance by reviewing available tracking information where appropriate.

13. Related Policies and Support

Returns, damaged-item claims, and refund conditions are explained in our Refund and Returns Policy. Payment-related information is available in our Payment Policy.

For shipping, tracking, delivery, or carrier-related questions, customers may contact FRESQINO, LLC at [email protected], by telephone at +1 (281) 256-3466, or through our Contact Us page.